no, no, no, no, no, no, no, no, yes

That's about the ratio - 8 nos for every 1 yes. On average, we receive about 100 requests for financial help each month, and the dominating response is no. The reasons are varied:

• no, you're outside our service area
• no, we're temporarily out of funding
• no, we don't cover car repair bills
  
• no, you didn't tell us the truth about your finances
• no, even if we pay all you bills now, next month you will be in the same situation

It is frustrating for the those that come for help. For the most part, their needs are genuine, and we are often their last hope for support. For us, it is especially difficult denying them aid for necessary items like heating oil, knowing it's not a luxury item, but a matter of staying warm. Still, we are all thankful for the times we can say yes...